Beyond Smart Deli™
The manifestation and embodiment of imagination, creativity, and vision.
To partner with food merchants that utilize Micro-Hospitality in the development of face-to-face personal relationships while they "feed humanity".
Face-to-Face service providers utilize their:
Micro Hospitality is the In-Store Experience
Deli sales + prepared foods sales + goes-along + tags along sales =
$257.428 Billion in Sales
For more than 45 years M&E Mfg. Co., Inc. has focused on
• Extra-ordinary customer service
• Impressive quality
• Life cycle cost of ownership
• Unique patented equipment that would offer our partners a competitive advantage
Face-to-face engagement starts conversations leading to decisions that make or break brands
Full Service Bakery at the Deli Counter
Order Birthday Cakes, Party Trays, Catering, Party Meal Planning
DELI BAKERY HALO
The tendency of an impression created in the deli to influence opinion in the bakery
“Chef Quality” New Product, Private Label Introduction
When your “Brand” is so strong that new products get lift just because
Word-of-mouth conversations that take place in a store are far and away the most likely to include active recommendations to buy or
try the brand being discussed, and earn
the highest levels of purchase intent.*
CUSTOMER ACQUISITION PORTAL
The deli is the only touchpoint that can be cost effective in acquisition and maintenance of customers
A well executed word-of-mouth campaign turns your customer force into a sales force
The most lucrative social strategies are based on the power of
Creates a platform for a
Customer Acquisition PortalTM
This is the strongest possible advertisement for the deli.
• Service creates the motivation so that customers talk about
the product, service or brand spontaneously
• People refer others because they want to share something they love
• Social media marketing depends upon word-of-mouth
• Engaging with customers in a real-time conversation manner by
allocating skilled resources
80% of customers say the experience a company provides
is as important
as its products
FACE TO FACE ENGAGEMENT
Deli associates must be selected on the basis of their people/interpersonal skills.
• The consequence of “a great customer experience”
• The goal is to create an emotional individualized
experience (two-way engagement)
The invitation is the foundation for customer recruitment
It all starts here
MORE ABOUT US
While many manufacturing companies have chosen to become importers, our
ambition was to have the M&E Brand become associated with "Great Customer
Service" and a "Unique 'Fresh Food Focus." We are not a sales company- we
believe that a great product and word of mouth is the formula for a great
brand and success.
When we take on the responsibility of a partner relationship we reserve 200%
of the capacity needed to meet the partner's needs and we stock every product
that is practicable.
This greatly limits our growth, but allows us to become more efficient
and--most importantly--to provide extraordinary customer service to our
With more than 40 patents, 20+ trademarks, and 287,000 associates using our
equipment every year, we have achieved "laser like" focus on being a
"partner"* and bringing survival gear to our clients as they participate in
a marketplace that is-- in many ways-- a battlefield.
*We offer exclusive customer specific models and disciplined confidentiality.
Beyond Smart Deli™ – When your BRAND is Communicated Through Service
* CUSTOMER RETENTION
* CUSTOMER ACQUISITIONS
* Expanded Customer Relationships
Deli Buddy® ESZ-5
Deli Buddy® SZ-5
80% of the top 25 major chains utilize our equipment
We are a USA based operation and we use the best quality materials available to deliver strong and reliable deli and supermarket products and solutions to out valued clients.
Beyond Smart Deli ™
Beyond Smart Deli USA !
Beyond Smart Deli is here to serve you. If you're interested in our deli and supermarket equipment, send us a message or give us a call and we'll help you design your most efficient workspace ever.